Black Heart

Returns Policy

• Easy Returns: You can return most new, unopened items within 30 days for a full refund.
• Free Return Shipping: If the return is due to our error (incorrect or defective item), we cover the return shipping cost.
• Quick Refunds: Expect your refund within 2-4 weeks. This includes:
  • Transit time to us (5-10 business days)
  • Processing time for your return (3-5 business days)
  • Time for your bank to process our refund request (5-10 business days)
• Simple Process: To return an item, simply log in to your account, view the order under the "Complete Orders" section in the "My Account" menu and click the "Return Item(s)" button. We'll notify you via e-mail once we've received and processed the returned item.

Shipping

• Global Shipping: We can ship to almost any address in the world. Some products may have restrictions and cannot be shipped to international destinations.
• Shipping Estimates: We provide estimated shipping and delivery dates based on your items' availability and the shipping options you choose. Shipping date estimates may appear on the shipping quotes page.
• Weight-Based Rates: Shipping costs are based on weight, available on each item’s detail page. Weights are rounded up to the next full pound to reflect the policies of the shipping companies we use.