Shipping & Returns
SHIPPING METHODS AND COST
Shipping options may vary depending on the delivery address, the time of your purchase and the availability of the items.
At the time of processing your purchase, we will show you the available shipping methods, the cost and the approximate delivery date of your order.
Possible delivery options:
Picked up at the store. Applies only to Medellín and the metropolitan area.
In store in 1-3 business days. Located at Cra 52 d # 81ª20 local 201-202, Itagüí.
Remember that the person who comes to pick up the order only needs to present the electronic ticket as long as it is the buyer. If another person attends your place, they must also present an identification document.
Home delivery: National standard delivery – 13,000 COP / FREE (ORDERS STARTING FROM 399,900 COP). Coordinating company or Interrapidisimo.
Medellín local delivery – 9,000 COP / FREE (ORDERS STARTING FROM 399,900 COP). Own messenger.
International level delivery – Cost will depend on the destination.
The estimated delivery time will range from 2-6 business days, depending on the delivery address.
Please note that deliveries are made only on business days.
You will receive updates on the status of your order by email.
You can also access this information in the “my account” section.
From ktache.com we try to reach every corner. If your delivery address has any restriction on shipping, you will see it at the time of purchase.
HOW TO CHANGE
Changing an item purchased on Ktache.com is very easy.
You have 30 days from the shipping date to make a change to your purchase from ktache.com paying only the cost of shipping from your city of origin, to carry out the entire process, we ask you to contact the WhatsApp +57 3174323978 or email info @ ktache.com.
You can change the size, color of your items, or if you prefer a change for a different garment you can also do it.
Some of our items, due to their special characteristics, have to meet the following conditions in order to be returned:
- Swimwear: must include the hygiene sticker.
- Underwear: Underwear items cannot be exchanged or returned.
- Accessories: they will have to be returned with their original bag or cardboard intact.
The refund will be made to the original payment method for the first return associated with your order. For future returns associated with the same order, we will offer you the option of returning a gift card with the initial purchase amount.
Remember that the gift card can be used for future online purchases and that it has a duration of 1 year from the date of issue.
You will receive the confirmation of the return by email once it has been made.
If more than 14 days pass and you do not have the refund in your account, please use this confirmation to present it to your bank so that they can help you speed up the process.
KTACHE PLUS SIZE SAS informs its policy of exchanges, returns and product guarantees for the benefit of our customers.
Exchange or returns policy: only the exchange or return of your products is accepted, within a period of 30 calendar days from the date of purchase as long as they have not been used and have their original labels. Please note that we will not accept exchanges or returns of accessories, underwear, swimwear, costume jewelery, articles modified at the customer’s request or articles purchased in another country. In no way will the presentation of the sales invoice be required to make the legal guarantee, exchange or return effective.
Warranty: The warranty term offered is 1 month from the date of purchase for all items in the store, due to quality defects presented in them.
Customer service: firstname.lastname@example.org