PRODUCT:

HOW DO I KNOW MY SIZE?

To guide you in choosing your size, we put at your disposal the video that will tell you how to measure yourself and with your measurements you can consult our size guide.

Size guide

ARE BUST, WAIST AND HIP MEASUREMENTS SUITABLE FOR LOWER GARMENTS?

Yes. Our bottoms are generally high-waisted, so the waist measurement is suitable for bottoms.

When the lower garment is made of rigid fabric, the product specifies the measurements by size of said article, so that there are no problems with the waist, hip and thigh contour.

DO THE PRODUCTS HAVE RE-STOCK?

Generally, the basic line always arrives again, such as basic t-shirts and jeans, the collection garments are not taken out again.

DO YOU MAKE ARRANGEMENTS TO THE GARMENTS?

If we do notch, boot trim, and strap trim in our workshop located in ITAGUI.

And for quality, our products have a 3-month guarantee, which is verified if it is possible to make the repair or if we replace the garment.

Any RECOMMENDATIONS FOR THE CARE OF THE GARMENT?

Here are some tips depending on the material used:

Cotton

Garments made with this fiber, due to its hygroscopicity and morphology, provide natural comfort and a pleasant touch, making it suitable for garments in direct contact with the skin. It can be washed with conventional procedures, as long as the dyeing and finish admits it according to the symbols and indications that appear on the label.

Tencel

It is an artificial fiber of cellulosic origin. It offers an exceptional combination: soft, strong, fresh, absorbent and that generates little pilling. It does not wrinkle easily, nor does it shrink and it can be ironed without problems.

Wool

As a natural fiber, it has a high degree of moisture absorption, which makes it flexible and has great insulating and protective power against the cold. Garments made of wool do not wrinkle easily, they have a soft, warm touch and are suitable for winter and fall garments. If you develop pilling, the pellets can come off easily. It should be taken into account that they shrink by felting and should be washed by hand, at low temperatures or dry, always following the washing instructions on our label.

Polyester

It is a very resistant and versatile synthetic fiber, with low moisture absorption and that can accumulate static electricity. Easy to care for, it does not shrink when washed, it does not wrinkle and it is quick drying, but it can develop pilling. If this happens, it can be removed by cutting the fibers.

Linen

This natural fiber offers a comfortable sensation of freshness, it is resistant, not very elastic and highly absorbent, and that is why it is common to see it in our summer garments. We usually recommend a hand wash because it has a strong tendency to shrink and wrinkle.

Silk

Natural fiber with a very characteristic touch and shine. Good moisture absorption. Its washing does not admit high temperatures, nor spinning, so it is not advisable to tumble dry. We usually recommend a dry cleaning and to iron it, always put a cloth on top.

Avoid fading

Due to the dyeing processes applied, some of our garments may tend to fade more than others. To give you advance notice, we will accompany these garments with some informative WARNING labels.

Garments with decorative details

We recommend that you remove the detachable details from the garment before washing it, whenever possible.

DO YOU SELL WHOLESALE?

For the garments that are available wholesale, enter the following link http://taikaplus.co/ there you will find all the information.

SHIPPING

IN HOW MANY DAYS DOES MY ORDER ARRIVE?

The estimated delivery time ranges from 2-6 business days, depending on the delivery address. The order is processed the business day after purchase.

DO YOU SHIP TO ALL COLOMBIA?

Yes, shipments are made to all of Colombia, in case the coordinating or inter-fast carrier does not have coverage to make the delivery to the home, you can always claim the package at the local office.

DO YOU SHIP OUT OF COLOMBIA?

We do ship to other countries outside of Colombia. Depending on your location, shipping values ​​vary. Before finalizing your purchase, you will be able to see the value of the shipping that applies to your location. Once we receive approval of your purchase, we will send the tracking number so you can track the package.

HOW DO I TRACK OR CHECK THE STATUS OF MY ORDER?

To check the status of your order, in the case of coordinator you must enter the link https://www.coordinadora.com/portafolio-de-servicios/servicios-en-linea/rastrear-guias/ Select “Track Guides”, enter your guide number and you can check the status of your delivery.

And for interrapidisimo the link is the following: https://www.interrapidisimo.com/sigue-tu-envio/ enter your guide number and you will be able to check the status of your delivery.

If you have any problem tracking it, send us an email to info@ktache.com and we will help you communicate the status of it.

WHAT CONVEYOR DO YOU WORK WITH?

At the national level: coordinator and interrapidisimo

Internationally: DHL

PAYMENT METHODS

WHAT PAYMENT METHODS DO YOU ACCEPT?

Our payments are processed by PayU and PayPal. Debit payments are accepted in savings or checking account through PSE or payments in Baloto or Efecty points. Likewise, Visa, American Express, Master Card and Diners credit cards.

CAN I PAY AGAINST DELIVERY?

Yes, through a coordinator, who collects against delivery either in cash or by card. This service has an additional cost of $ 6,000.

DO YOU HAVE A CREDIT SYSTEM?

Yes, with sistecredito.